TERMS AND CONDITIONS

 Clear Bubble Solutions Ltd trading as Clear Bubble Photo Organising is a photo organising and digital decluttering service.

 TERMS & CONDITIONS

 1.     PURPOSE OF THIS DOCUMENT
This document describes how we will work with you and your property, and our expectations of each other during our working engagement. Please read the following carefully to understand our terms and conditions of service.

2.     CONFIDENTIALITY
Clear Bubble Solutions Ltd operate a professional and confidential service and will never divulge any client information - personal or professional - to third parties. All information received from you is treated as confidential and will not be shared with anyone without his/her written consent.  

By agreeing to these Terms & Conditions, you also agree to the Clear Bubble Solutions Ltd Privacy Policy.

Code of ethics
As a member of The Photo Managers, Clear Bubble Solutions Ltd are committed to adhering to their Codes of Ethics

3.     MODIFICATION
In our sole discretion, Clear Bubble shall have the right to change, amend, add to, remove, or supplement the Agreement (including the Privacy Policy), without notice to you; provided, however, that changes to the procedures applicable to the resolution of disputes shall only apply to disputes which arise after the modified or additional provision is published on the Site or App.

4.     CLEAR BUBBLE SUBSCRIPTION SERVICES
a. Clear Bubble Subscription Service
Our subscription service is an automatic, recurring monthly subscription to Clear Bubble Subscription Products for a period of 12 months

b. Auto-Renewal Feature
The subscription service consists of an initial charge followed by recurring periodic charges as agreed to by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. If your payment details change, your card provider may provide us with the updated payment details. We reserve the right to use these updated details for future charges in order to help prevent any interruption to your subscription. Additionally, by signing up for our subscription service you are agreeing to recurring periodic payments for 12 months. Your subscription will not be renewed after you’re the current term expires.

If Clear Bubble does not receive payment from your payment provider, (a) you agree to pay all amounts due on your account upon demand and (b) you agree that clear bubble may either terminate or suspend your subscription and continue to attempt to charge your payment provider until payment is received (upon receipt of payment, your account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received). 

c. Gift Box Delivery
The gift box will consist of a 5x7 frame, with a photo provided by the gift giver, plus a personalised gift message. The gift box will be sent by second-class UK Royal Mail. It is the responsibility of the gift giver to provide the delivery address and photo no later than 10 days before the delivery needs to arrive at the gift address. See section 8 for Force Majeure conditions.
The frame images on the Clear Bubble website are a guide image and Clear Bubble reserve the right to change the specific frame at any time.

d. Photobook delivery
All Clear Bubble Photobook subscriptions are for 12 months, with a book of 300mm x 300mm and 48 pages or 24 spreads. Additional pages / spreads will incur additional costs. Delivery costs as part of the subscription are only with the UK, deliveries outside the UK will incur additional delivery costs.

e. Digital Photobook access
Following the completion of the first month, Clear Bubble will send a link to access the digital book with a secure password. At the end of the 12-month subscription this access will be removed and a one-time digital app version will be sent to the subscriber email on file.

5.     SUBSCRIPTION PURCHASER RESPONSIBILITIES
a.   Photobook start date
By purchasing the Clear Bubble Photobook subscription service you agree to start the first photobook month within 3 months of purchase

b.   Providing of images
For Client Sharing Photo Subscriptions, you agree to share your book photos by the 15th of the following month, with a minimum of 14 photos or a maximum of 20 for a 4 page / 2 spread month

c.   Providing of access
For plans Clear Bubble photo selection plans you agree to provide secure access to the relevant photo collection and inform Clear Bubble of any changes to access passwords or catalogue locations

d.   Photo book revisions
It is agreed to this number of book revisions

  • Client photo sharing subscriptions – 1 revision per book month

  • Clear bubble photo selection – 2 revisions per book month

6.     HANDLING DIGITAL CONTENT

a.   Security
We know that keeping your information safe is vital. We promise to collect, process, store and share your data safely and securely. We use a variety of physical, electronic and technical measures to ensure this – all of which prevent unauthorised access to, use of, or disclosure of your personal information, including but not limited to:

  • Password protection

  • Use of secure sites only

  • Up-to-date virus software

b.   Back-up of digital content
While working with your digital content we will back-up your digital content to our secure cloud-based back-up system and an external hard drive to prevent loss of data

c.   Photo consent
Before commencement of work, an authorisation will be confirmed through a signature from you, to approve that they have permission to be in possession and direct the usage photos of any children under 16-year-olds.

7.     PAYMENT
You agree to pay for all orders made from your Account in accordance with the prices and billing terms in effect at the time an order is made from your Account. You also agree to pay all applicable taxes. To make an order from an Account, you must provide valid payment information (e.g. credit card, debit card, and/or a Gift Card) through the Site or App. By placing an order through your Account, you also agree and authorize (1) the payment method(s) you provide to be immediately charged for all fees and taxes applicable to your order, (2) Clear Bubble to automatically charge alternative payment methods associated with your account if a primary payment method is declined or no longer available, (3) Clear Bubble to share payment information and instructions required to complete the payment transactions between Clear Bubble, our payment processors, and their third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services), and (4) no additional notice or consent is required for the foregoing authorizations. You agree to immediately update your Account in the event of any change in your payment information. Clear Bubble reserves the right at any time to change its billing methods. If a payment method cannot be verified, is invalid or is otherwise not acceptable, your subscription may be suspended or cancelled. If a payment is not successfully paid and you do not edit your payment method or cancel your purchase of our services, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. Clear Bubble reserves the right to collect any outstanding payment due, and may transfer the collection of your outstanding balance to a third party collection agency.

8.     FORCE MAJEURE
We will not be liable or responsible for any failure to perform, or delay the performance of any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes, but is not limited, to the following: (1) Strikes, lock-outs, or other industrial action; (2) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, or threat or preparation for war; (3) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; (4) Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; (5) Impossibility of the use of public or private telecommunications networks; and (6) The acts, decrees, legislation, regulations, or restrictions of any government. Our performance under this Agreement is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under this Agreement may be performed despite the Force Majeure Event.

9.     TERM & TERMINATION

a.   Term
The Agreement commences on the date of purchase and remain in full force and effect for 12 months or until termination

b.   Termination
You can cancel your subscription before the end of the termination but the months paid to the termination date will not be refundable and no printed book will be delivered unless there has been prior agreement to that fact.

c.   Effect of Termination
Termination of any subscription includes removal of access to digital photobook copies and any other such Service provided under this subscription service

10.  RETENTION OF DATA
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

Tax requirements
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. This information will remain on our invoicing system for as long as required for accounting purposes.

Enquiry information
For enquiries by email, phone or via the website we may keep your Contact details for up to 2 years from our last point of contact to follow up on your progress and potential future service requirements. You can ask to be removed from our prospect engagement list by emailing us at data@clearbubble.co.uk at any time.

Marketing communication
Where you’ve given explicit consent to receive direct marketing, newsletters or emails, your details will remain on the system for as long as you wish to receive these emails from us. Should you decide you no longer wish to receive such emails from us, you can unsubscribe at any time by following the opt-out / unsubscribe on any marketing messages we send to you. Once you opt-out / unsubscribe, your details will be removed from our system. You can request to be removed by emailing us at data@clearbubble.co.uk

11.  DATA SHARING

Why might you share my personal data with third parties?
We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?
“Third parties” includes third-party service providers and other entities within our group or the members of our firm’s network. The following activities are carried out by third-party service providers: IT and cloud services, professional advisory services, administration services, marketing services and banking services. All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?
We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

12.  SECURITY
We keep your data secure by:

  • All documents and data we store are saved on password-protected devices

  • We practice common-sense cyber-security requirements, such as locking screens when away from them, as well ensuring appropriate Windows and Mac OS updates are installed on release.

  • Where possible we use two-factor authentication on our key systems.

  • We use a heavily encrypted password facility and regularly update passwords on our system

  • We use up-to-date virus software and regularly scan all external hard drives

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

13.  YOUR RIGHT OF ACCESS
Please also see our GDPR policy

Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us. Please email data@cleabubble.co.uk to inform us of any changes.

Your rights in connection with personal data
Under certain circumstances, by law you have the right to:

  • Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

  • Request correction of the personal data that we hold about you. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below)

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes

  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it

  • Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible

If you want to exercise any of the above rights, please contact us to make a request at data@clearbubble.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

14.  YOUR RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time.

To withdraw your consent, please email us at data@clearbubble.co.uk.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

You can see more about these rights at the ICO website

15.  YOUR CONSENT
By using this website (https://www.clearbubble.co.uk ), any related sites or social media pages, or getting in touch by email or phone, you are consenting to the Clear Bubble Solutions Ltd Privacy Policy.

16.  CONTACT US
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email us at amanda@clearbubble.co.uk or telephone 07821 526511

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time.
The ICO’s contact details are as follows:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website - https://ico.org.uk/concerns

 This Privacy Notice was last reviewed and updated on 22nd September 2023. We review our Privacy Notice on a regular basis and amend accordingly as changes and updates arise.